Compliance (EASA & FAA)
Is it really possible for training to be engaging, interactive, and compliant?
Explore the regulatory compliance of our MAYDAY Training Tools for Crew Resource Management (CRM) and Human Factors.
| CRM TRAINING REQUIREMENTS ACCORDING TO EASA |
Flight Crew – ORO.FC.115 & AMC1 ORO.FC.115 |
Cabin Crew – ORO.CC.115(e) & AMC1 ORO.CC.115(e) |
|---|---|---|
| General Principles | ||
| Human Factors in Aviation | ✓ | ✓ |
| General Instructions on CRM Principles and Objectives | ✓ | ✓ |
| Human Performance and Limitations | ✓ | ✓ |
| Threat and Error Management | ✓ | ✓ |
| Relevant to the Individual Crew Member | ||
| Personality Awareness | ✓ | ✓ |
| Human Error and Reliability | ✓ | ✓ |
| Attitudes and Behaviours | ✓ | ✓ |
| Self-Assessment and Self-Critique | ✓ | ✓ |
| Stress and Stress Management | ✓ | ✓ |
| Fatigue and Vigilance | ✓ | ✓ |
| Assertiveness | ✓ | ✓ |
| Situational Awareness | ✓ | ✓ |
| Information Acquisition and Processing | ✓ | ✓ |
| Relevant for the Flight Crew Member | ||
| Automation and Philosophy on the Use of Automation | N/A | |
| Specific Type-Related Differences | N/A | |
| Monitoring and Intervention | N/A | |
| Relevant to the Entire Aircraft Crew | ||
| Shared Situation Awareness | ✓ | ✓ |
| Shared Information Acquisition and Processing | ✓ | ✓ |
| Workload Management | ✓ | ✓ |
| Effective Communication and Coordination Inside and Outside the Flight Deck Compartment | ✓ | ✓ |
| Leadership | ✓ | ✓ |
| Cooperation | ✓ | ✓ |
| Synergy | ✓ | ✓ |
| Delegation | ✓ | ✓ |
| Decision-Making | ✓ | ✓ |
| Action | ✓ | ✓ |
| Resilience Development | ✓ | ✓ |
| Surprise and Startle Effect | ✓ | ✓ |
| Cultural Differences | ✓ | ✓ |
| Relevant to the Cabin Crew Member | ||
| Identification and Management of the Passenger Human Factor | N/A | ✓ |
| Crowd Control | N/A | ✓ |
| Passenger Stress | N/A | ✓ |
| Conflict Management | N/A | ✓ |
| Medical Factors | N/A | ✓ |
| Specifics Related to Aircraft Types (narrow/wide bodied, single/multi deck) | N/A | Operator specific |
| Flight Crew and Cabin Crew Composition and Number of Passengers | N/A | ✓ |
| Relevant to the Operator and the Organisation | ||
| Operator’s Safety Culture and Company Culture | Operator specific | Operator specific |
| Standard Operating Procedures (SOP) | Operator specific | Operator specific |
| Organisational Factors | Operator specific | Operator specific |
| Factors Linked to the Type of Operation | Operator specific | Operator specific |
| Effective Communication with other Operational Personnel and Ground Services | ✓ | ✓ |
| Participation in Cabin Safety Incident and Accident Reporting | N/A | Operator specific |
| Case Studies | ✓MAYDAY | ✓MAYDAY |
Green: Covered by MAYDAY training sessions
Blue: Covered by facilitator during training (briefings & feedback)
Last updated: September 24, 2025
| HUMAN FACTORS TRAINING TOPICS (EASA) | GM1 145.A.30(e) Personnel Requirements | |
|---|---|---|
| Covered by MAYDAY Human Factors training session | Covered by facilitator during training (briefings & feedback) | |
| 1. General – Introduction to Human Factors | ||
| 1.1. Need to address human factors | ✓ | |
| 1.2. Statistics | ✓ | |
| 1.3. Incidents | ✓ | |
| 1a. Safety Risk Management | ||
| 1a.1. Hazard identification | ✓ | ✓ |
| 1a.2. Safety risk management | ✓ | ✓ |
| 1a.3. Risk mitigation and management | ✓ | ✓ |
| 1a.4. Effectiveness of safety risk management | ✓ | ✓ |
| 2. Safety Culture / Organisational Factors | ||
| 2.1. Justness and trust | ✓ | ✓ |
| 2.2. Commitment to safety | ✓ | ✓ |
| 2.3. Adaptability | ✓ | ✓ |
| 2.4. Awareness | ✓ | ✓ |
| 2.5. Behaviour | ✓ | ✓ |
| 2.6. Information processing | ✓ | ✓ |
| 3. Human Error | ||
| 3.1. Error models and theories | ✓ | |
| 3.2. Types of errors in maintenance tasks | ✓ | |
| 3.3. Violations | ✓ | ✓ |
| 3.4. Implications of errors | ✓ | ✓ |
| 3.5. Avoiding and managing errors | ✓ | ✓ |
| 3.6. Human reliability | ✓ | ✓ |
| 4. Human Performance and Limitations | ||
| 4.1. Vision | ✓ | |
| 4.2. Hearing | ✓ | |
| 4.3. Information processing | ✓ | ✓ |
| 4.4. Attention and perception | ✓ | ✓ |
| 4.5. Situational awareness | ✓ | ✓ |
| 4.6. Memory | ✓ | ✓ |
| 4.7. Claustrophobia and physical access | ✓ | |
| 4.8. Motivation | ✓ | ✓ |
| 4.9. Fitness and health | ✓ | |
| 4.10. Stress | ✓ | ✓ |
| 4.11. Workload management | ✓ | ✓ |
| 4.12. Fatigue | ✓ | ✓ |
| 4.13. Alcohol, medication, and drugs | ✓ | |
| 4.14. Physical work | ✓ | ✓ |
| 4.15. Repetitive tasks / complacency | ✓ | ✓ |
| 5. Environment | ||
| 5.1. Peer pressure | ✓ | ✓ |
| 5.2. Stressors | ✓ | ✓ |
| 5.3. Time pressure and deadlines | ✓ | ✓ |
| 5.4. Workload | ✓ | ✓ |
| 5.5. Shift work | ✓ | ✓ |
| 5.6. Noise and fumes | ✓ | |
| 5.7. Illumination | ✓ | |
| 5.8. Climate and temperature | ✓ | |
| 5.9. Motion and vibration | ✓ | |
| 5.10. Complex systems | ✓ | |
| 5.11. Hazards in the workplace | ✓ | ✓ |
| 5.12. Lack of manpower | ✓ | ✓ |
| 5.13. Distractions and interruptions | ✓ | ✓ |
| 6. Procedures, Information, Tools & Practices | ||
| 6.1. Visual inspection | ✓ | |
| 6.2. Work logging and recording | ✓ | ✓ |
| 6.3. Procedure – practice, mismatch, and norms | ✓ | ✓ |
| 6.4. Technical documentation – access and quality | ✓ | ✓ |
| 6.5. Critical maintenance tasks and error-capturing methods | ✓ | |
| 7. Communication | ||
| 7.1. Shift / task handover | ✓ | ✓ |
| 7.2. Dissemination of information | ✓ | ✓ |
| 7.3. Cultural differences | ✓ | ✓ |
| 8. Teamwork | ||
| 8.1. Responsibility | ✓ | ✓ |
| 8.2. Management, supervision, and leadership | ✓ | ✓ |
| 8.3. Decision-making | ✓ | ✓ |
| 9. Professionalism and integrity | ||
| 9.1. Keeping up to date – currency | ✓ | |
| 9.2. Error provoking behaviour | ✓ | |
| 9.3. Assertiveness | ✓ | |
| 10. Organisation’s Human Factors programme | ||
| 10.1. Reporting errors | ✓ | |
| 10.2. Disciplinary policy | ✓ | |
| 10.3. Error investigation | ✓ | |
| 10.4. Action to address problems | ✓ | |
| 10.5. Feedback | ✓ | ✓ |
|
The training syllabus above identifies the topics and subtopics that must be addressed during human factors training. The individual maintenance organisation may combine, split, or adjust the order of any subject of the syllabus to suit their own needs - as long as all subjects are covered to an appropriate level of detail in terms of the organisation itself and personnel. Some topics may be covered during separate training such as health and safety, management, and supervisory skills. In that case, duplication of training topics is not necessary. Every instructor must incorporate practical illustrations and examples where applicable, especially accident and incident reports. Where relevant, topics should be related to existing legislation as well as relevant guidance/advisory materials (e.g. ICAO HF Digest and Training Manual). In addition, the instructor must relate the topics to maintenance engineering where possible. It is best to avoid too much unrelated theory. The main topics are covered by the MAYDAY Human Factors Training Tool and the facilitator. The colours and tick marks across the table indicate which subtopics are covered during the MAYDAY training session, and which are covered by the facilitator during briefing sessions and feedback. Last updated: September 25, 2025 |
||
| HUMAN FACTORS TRAINING TOPICS (FAA) | AC-120-72A Human Factors Resources | ||
|---|---|---|---|
| Covered by MAYDAY Human Factors training session | Covered by facilitator during training (briefings & feedback) | Covered by data from training sessions | |
| 1. General Human Factors Introduction | |||
| a. General understanding of Human Factors | ✓ | ✓ | |
| 2. Safety Statistics | |||
| a. Statistics on incidents and accidents | ✓ | ||
| 3. Safety Culture and Organizational Factors | |||
| a. Identifying safety culture | ✓ | ✓ | |
| 4. Human Performance and Limitations | |||
| a. Focus on performance and limitations | ✓ | ✓ | |
| 5. The Physical Work Environment | |||
| a. Understanding of the environment | ✓ | ✓ | |
| 6. Human Error | |||
| a. Errors and their consequences | ✓ | ✓ | |
| 7. Physiological Factors | |||
| a. Understanding the impact | ✓ | ✓ | |
| 8. Communication at Work | |||
| a. Enhancing communication | ✓ | ✓ | |
| 9. Hazards in the Workplace | |||
| a. Identifying hazards | ✓ | ✓ | |
| 10. Competency-Based Training and Assessment | |||
| a. CBTA – Assessment of non-technical skills | ✓ | ✓ | |
| 11. Safety Risk Management | |||
| a. SMS – Input for the organization’s SMS program | ✓ | ✓ | ✓ (MAYDAY Management Report) |
| 12. Management Report | |||
| a. Feedback from training sessions to identify human factors issues in the organization | ✓ | ✓ | ✓ (MAYDAY Management Report) |
|
The training syllabus above identifies the topics and subtopics which are recommended by the Federal Aviation Administration (FAA) - and should be addressed during human factors training. The individual maintenance organisation may combine, split, or adjust the order of any subject of the syllabus to suit their own needs - as long as all subjects are covered to an appropriate level of detail in terms of the organisation itself and personnel. Some topics may be covered during separate training such as health and safety, management, and supervisory skills. In that case, duplication of training topics is not necessary. Every instructor must incorporate practical illustrations and examples where applicable, especially accident and incident reports. Where relevant, topics should be related to existing legislation as well as relevant guidance/advisory materials (e.g. ICAO HF Digest and Training Manual). In addition, the instructor must relate the topics to maintenance engineering where possible. It is best to avoid too much unrelated theory. The main topics are covered by the MAYDAY Human Factors Training Tool and the facilitator. The colours and tick marks across the table indicate which subtopics are covered during the MAYDAY training session, and which are covered by the facilitator during briefings and feedback. Last updated: September 25, 2025 |
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