The Dirty Dozen: From Distraction to Disaster
This article series sheds light on the 12 most common causes of human error, known as the Dirty Dozen (article 7 of 12).
We get distracted. Often and always at an “inconvenient” time. Distractions can come from noises, notifications on phones and tablets, competing priorities, interruptions, colleagues, multitasking, and many other things.
“Distraction” is part of the Dirty Dozen because it diverts our attention from critical tasks, increasing the risk and likelihood of human error. Therefore, it is crucial that we learn to manage distractions effectively.
Read more: Diving into the Dirty Dozen: Limit the Impact and Improve Safety
Distractions Are Unavoidable – But Manageable
We distinguish between internal and external distractions. The internal distractions can be stress, fatigue, or a tendency to multitask. External distractions, however, are often part of the daily operation. This includes interruptions from colleagues, noise from the environment, or unexpected events.
The important thing to keep in mind is that we can never get rid of distractions, but we can make sure that distractions do not take place during critical phases of our work.
Read more: Human Factors in Aviation: The Crucial Role of Training
The danger of distractions is that we forget what we were doing. In fact, it takes our brains approximately 23 minutes to get back into the ‘flow’ after an interruption.
There are certain steps you can take to reduce distractions when working:
1. Establish checklists and clear procedures which allow you to go three steps back in your work after interruptions. This helps your brain get back on track.
2. Minimise interruptions by creating a structured work environment where colleagues respect a closed door, a red lamp, or limit informal talk in the office space.
3. Prioritise your tasks and do not do more things at once. Despite what many people tell themselves, you cannot multitask!
4. Foster situational awareness by training colleagues to recognise distractions, adjust their behaviour, and regain focus once attention is lost.
By minimising distractions, we reduce the likelihood of errors and safety-related incidents.
If you often find yourself distracted, try keeping a recording of what is distracting you and when and why it happens. Maybe some distractions can be avoided by keeping common sources of information easily available, transparent, and up to date?
