The Dirty Dozen: How Pressure Pushes Safety to the Limit
This article series sheds light on the 12 most common causes of human error, known as the Dirty Dozen (article 11 of 12).
In an industry like aviation, people experience a lot of pressure every day. Some pressure is operational. Other pressures are self-induced.
Pressure can emanate from tight schedules, excessive workloads, or the ambition to perform flawlessly all the time.
Pilots, cabin crew, and maintenance staff often face expectations to complete tasks as fast as possible. This can lead to rushed decisions, disregarded procedures, and increased stress. Factors which may jeopardise safety.
When we are under pressure, our cognitive functions can be impaired. We are more likely to make unsafe decisions or take shortcuts. We may also lack good judgment and miscommunicate.
Read more: Diving into the Dirty Dozen: Limit the Impact and Improve Safety
“Everything Has the Highest Priority”
In our line of work, it is easy to jump to the conclusion that every assignment has the highest priority – and that ‘getting the job done’ is our main objective.
This mindset increases operational pressure and may push safety to the limit. But remember, it is perfectly okay to say “NO” in the interest of safety.
If you feel pressured, try to ask yourself these questions:
- Is my perception of the situation correct?
- How should I prioritise the task at hand?
- Can I have more time?
- Can someone help me with the task?
- Where should I devote my attention?
- Can this task be done with safety in mind?
In the beginning, it may be challenging to take measures to reduce pressure. Especially if the pressure is external and operational.
There are, however, a few strategies you can employ to draw attention to pressure coming from your peers or managers:
- If you receive a request that you do not have the time or resources to do, try to turn down the request in a positive tone. For instance: “I would love to help, but I have already made other commitments.”
- If the other person is overly persistent, try to clarify that you are committed to your refusal. Say: “I have already decided that I cannot do the job. Trying to pressure me will not change my decision.” You can also try to explain why you have made the decision with reference to pressure, time constraints, safety concerns, or other valid arguments.
- Remind the other person that you are declining the request, not the person. It is important that you are specific about what you are saying “NO” to.
Reducing pressure is not the same as eliminating challenges. Essentially, we must reduce pressure in the operational environment to ensure that safety takes priority over performance.
A team that experiences support, receives proper training, and has a good work structure is far more effective – also when they come under pressure.
Read more: Human Factors in Aviation: The Crucial Role of Training
